Terms of use

Terms of use

company info

Company name: Mala bivanda j.d.o.o.
Headquarters: Na ulici 10, Orašac, 20235 Zaton Veliki
Dubrovnik court register
Number of court register: 060381527
HPB: HR7323900011101031201
Board member: Slavenko Miškić
OIB: 97691591159

WSPay Usage Statement

ATV Arboretum uses WSPay for online payments.

WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

All payments will be effected in Croatian currency (Kuna). The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.


By making an ONLINE reservation/booking via the ATV Arboretum web page booking system or OFFLINE, you are expected to pay the full amount at once for all the products. Once you go to checkout and click pay now, you will get a confirmation email.
The payment via ONLINE reservation/booking system is done only with Credit Card (WSPay), if you desire to pay by Bank transfer, please contact us directly.

Cancellation policy


We reserve the right to cancel the tour for reasons beyond our control. A full refund will be made but we accept no responsibility for further compensation. If such cancellation is due to ‘force majeure’ (inclusive of war, civil or political unrest and natural disasters) reasonable expenses we have incurred will be deductible from any refund. Any compensation and refund are strictly limited to monies paid to us. We are not liable for any expense you have incurred as a result of your booking.


If the Client should cancel the booked tour, all Client’s cancellations must be in writing. By email. The written cancellation date shall be the basis for the compensation of cancellation costs. As per conditions set below (percentage of total arrangement price):
  1. Cancellations made 8 days or more prior to the event date, will receive a 100% refund.
  2. Cancellations made 2-7 days prior to the event date, will receive a 50% refund.
  3. Cancellations made 1 day prior to the event date, will receive a 0% refund.



According to the article 6. paragraph 3. Law on Consumer Protection (NN nr 130/17) we inform our clients that complaint with which they express their dissatisfaction about provided service can be submitted in writing to the address: Mala bivanda j.d.o.o., Na ulici 10, Orašac, 20235 Zaton Veliki, and that receipt of that complaint will be confirmed in writing without postponement.

Complaint can also be submitted by post service on the provided address, on following e-mail address: info@atvarboretum.com.

Reply on your written complaint will be given in written latest 15 days form the receipt of of the complaint, so please provide us with your contact address for delivery of the mentioned.